Shipping Policy

Thank you for shopping with Croesthetic. We are committed to delivering your order safely, reliably, and as quickly as possible.

This Shipping Policy applies to orders shipped within Hungary and to other countries in the European Union.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, holidays, sales, or product launches, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Please make sure that your shipping address and contact information are correct before completing your purchase.

2. Shipping Within Hungary

We currently offer delivery within Hungary.

Estimated delivery time: 1–3 business days after your order has been processed.

Available delivery options and their applicable prices will be displayed at checkout before you complete your purchase.

3. Shipping Within the European Union

We ship to selected countries within the European Union.

Estimated delivery times are generally:

• EU countries: 3–7 business days after processing
• Hungary: 1–3 business days after processing

Delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed with you.

Shipping costs are calculated and displayed at checkout based on the destination and, where applicable, the size or weight of the order.

The countries currently available for delivery can be viewed during checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where tracking is available.

Please allow up to 24–48 hours for tracking information to become active after your order has been dispatched.

If your tracking information has not updated for an extended period, please contact us at [ +36-70 5667833 ]

5. Delivery Delays

Delivery times may occasionally be affected by circumstances outside our reasonable control, including:

• Courier or postal service delays
• Severe weather
• Public holidays
• Strikes or transportation disruptions
• Incorrect or incomplete delivery information
• Events affecting international transportation

If your order does not arrive within the estimated delivery period, please contact us at [+36-70 5667833 ] and we will help investigate the shipment.

Nothing in this policy limits your statutory consumer rights. Where applicable, EU consumer law provides that goods should be delivered within the agreed timeframe or, if no timeframe has been agreed, within 30 days.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at [+36-70 5667833 ].

We will try to update the address before the order is dispatched, but we cannot guarantee that changes will be possible after an order has been processed.

If an order is returned to us because the shipping address was incorrect or incomplete, we will contact you to arrange redelivery.

Additional shipping costs may apply where the failed delivery resulted from incorrect information supplied by the customer, subject to applicable consumer law.

7. Failed Delivery or Uncollected Packages

If a courier attempts delivery and the package cannot be delivered, the courier may leave instructions for arranging another delivery or collection.

If a package is returned to us because it was not collected or because delivery could not be completed, please contact us at

[+36-70 5667833].

We will work with you to determine the appropriate next steps.

Any additional delivery arrangements will be handled in accordance with applicable consumer protection laws.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible at [+36-70 5667833 ] and, where possible, provide photographs of the packaging and the damaged product.

If an order is lost while being delivered by a carrier arranged by us, please contact us so that we can investigate the shipment with the carrier.

For consumer purchases in the EU, the seller generally remains responsible for the goods while they are being transported by a carrier arranged by the seller, unless an applicable legal exception applies.

9. Customs, Duties and Taxes

For shipments within the European Union, customers generally do not have to pay customs duties when goods are shipped between EU Member States.

Where applicable, VAT and other charges will be handled in accordance with the applicable tax rules and the information displayed at checkout.

If we offer shipping to destinations outside the EU in the future, additional customs duties, import taxes, brokerage fees, or other charges may apply. Unless otherwise stated at checkout, such charges are the responsibility of the customer.

10. Delivery to Other EU Countries

We currently ship to most EU countries:

If your country is not available at checkout, we currently do not offer delivery there.

We may add or remove delivery destinations from time to time.

11. Pre-Orders and Made-to-Order Products

If you purchase a pre-order, made-to-order, or otherwise delayed product, the estimated shipping timeframe will be stated on the relevant product page or communicated to you before purchase.

If an order contains both ready-to-ship and pre-order products, the entire order will be shipped together.

12. Your Consumer Rights

This Shipping Policy does not affect any mandatory rights you have under applicable consumer protection laws.

For online purchases in the EU, consumers generally have a 14-day right of withdrawal from the delivery of goods, subject to legal exceptions.

For more information about returns and refunds, please see our [Returns & Refund Policy].

13. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

[ Croesthetic ]
Phonel: [+36-70 5667833 ]
Address: [Danko Utca 10]
Website: [www.croestheric.store]

We are happy to help with any shipping or delivery questions.